Founder - CX High Performance
Judge for The Virgin Atlantic Customer Experience and Loyalty Award
When it comes to taking employee and customer experience to the next level and beyond, Natalie is the trusted go-to person.
Natalie is renowned for her phenomenal expertise and real-world approach, inspiring, strategising, mentoring and training some of the world’s biggest brands including O2, the AA, Royal Mail, Audi, LEGO, The Cabinet Office, BT, Gala Coral, Staples, Camelot and Marks & Spencer.
Her philosophy combines the science of experience with the art of behavioural transformation. Fused with her unrivalled ability to transform average’ into high performance, she always achieves significant results for her clients.
Natalie and her award-winning team will work with you to excel online, in your contact centre and retail store.