Do you provide a fantastic service, product or infrastructure for your customers or clients?
Has your company given your customers or clients a competitive advantage that has delivered more customers or clients for them?
This award celebrates businesses that help their customers or clients to increase sales and profitability through a competitive advantage, recognising the impact of ‘enablers’ that offer value beyond products, infrastructure and services. These businesses improve their customers’ or clients’ efficiency, develop their talent and diversity and implement catalysing innovation.
Judges will look for evidence of how the organisation’s product, service or infrastructure has enabled clients and customers to:
Increase their customers’/clients’ operational efficiency
Empower their customers’/clients’ employees to be more effective with a measurable impact on employee satisfaction
Generate increased revenue and profit for their customers/clients
Fix problems their customers’/clients’ didn't know they needed to fix
Increase their customers’/clients’ customer/client base or loyalty by delivering improved customer/client relationships
Reinvent and reinvigorate their customers’/clients’ brands, products or services
Improve the effectiveness of their customers’/clients’ leadership or management
Embed ethical or sustainable practices within their customers’/clients’ businesses
Core criteria Proportion of overall score
Employee engagement: 15%
Customer service: 20%
Financial performance: 10%
Close Brothers Retail Finance - THE VONAGE BUSINESS ENABLER OF THE YEAR
The team at Close Brothers Retail Finance conceived and delivered an innovative solutions that helped retailers improve revenues and profits by making products more accessible without sacrificing lending standards. The team demonstrated great commitment to their retail partners' success through creative financing solution and excellent client support, achieving strong growth for the company and its clients."
About the sponsor
Vonage (NYSE: VG) is a leading provider of cloud communications for business.