Special Report: A learning curve for leaders04 Apr 2016
The way we do business is changing. Customers increasingly expect exceptional, immediate service, round the clock. Social media is a must to communicate ideas and respond to feedback, while failing to make the most of new technologies, from apps to viral marketing campaigns, can leave companies vulnerable to disruption from new innovative, dynamic competitors. There are new expectations from employees, too; management must be transparent and responsive, hours should be flexible, as should offices. More employees than ever are working remotely or from home for at least part
of the week.
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