The Lloyds Bank - National Business Awards UK 2017   

 

.

Highstreet to national name: A fresh approach from Robert Camp

Highstreet to national name: A fresh approach from Robert Camp

20 Aug 2015 by: Rohma Ahmed

"RObert CampRobert Camp first joined law firm Stephens Scown over 20 years ago in 1993 and has since risen through the ranks to become managing partner of the firm in 2011.

Stephens Scown provides legal services to individuals and businesses in a range of industries including property, family, dispute resolution and private client. 

"Robert has taken this firm from being a traditional, high street firm to one which is now showing double digit growth with national recognition."

Turnover at the company has increased by 40% under the guidance of Camp, whilst client base has grown by 60%. Client satisfaction is also very much on the rise with independent benchmarking showing that 99% of their clients would recommend them.

One of the firm's top achievements is their success in the Sunday Times 100 Best Companies to Work for 2015 survey. Based entirely on feedback from staff, they made it to 39th place with two stars on their first attempt. Staff satisfaction is very much at the forefront of Camp’s leadership, always encouraging employees to help set the direction for the firm and suggest improvements through their client service action groups.

With a fresh approach to client service and by encouraging staff to be the best they can be, a steady and organic growth has been achieved at Stephens Scown, all under the leadership of Robert Camp. 

Wendy Manfield, commercial director said: "Robert has taken this firm from being a traditional, high street firm to one which is now showing double digit growth with national recognition. He is very attuned to client needs with a clear focus on being true to our roots and proud of them as well. He shows boundless energy and enthusiasm which is infectious."

"This wasn’t a nomination about launching a new product, it’s about cultural change which is much harder to achieve"

Robert was unaware that he had been nominated by his management team and was a little overwhelmed to hear he had been shortlisted.  Mandy Reynolds, Director of Marketing at Stephens Scown commented: “I think it came as a bit of a shock for Robert to find out that he had been shortlisted for the The Smith & Williamson Entrepreneur of the Year, as he wasn’t aware that he had been nominated. It’s the first time we have seen him completely flabbergasted!  This wasn’t a nomination about launching a new product or entering a new market, it’s about cultural change which is much harder to achieve and requires vision, dedication and inspiring those he works with. Robert has completely transformed a very traditional law firm into an exciting entrepreneurial business where we are all proud to work.”

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