The Lloyds Bank - National Business Awards UK 2017   

 

NBA 2016

KPMG

KPMG is delighted to sponsor the KPMG Customer Focus Award

How to provide value to customers. This has always been the challenge at the heart of every business. But today many organisations find that they no longer understand the needs of their customers. Demographics have shifted and the mass adoption of new digital technologies mean that customers’ expectations have changed and brand loyalty has declined.  Old approaches no longer work. To succeed in today’s markets, businesses must reimagine the products, services and experiences they provide to consumers. Our team of Customer Advisory specialists can help you to understand what your customers need – and transform the way your organisation delivers value.

To find out more about KPMG please visit KPMG.com/uk/customeradvisory

KPMG

Adrian Clamp, UK Head of Customer Advisory at KPMG

Adrian Clamp“In a world of rapidly changing customer behaviour and rising expectations, our research tells us that many UK companies need to sharpen their customer strategies and understand how to put a customer focus at the heart of their business.”

For seven years the Customer Excellence Centre has been comprehensively researching the UK and US markets through the Customer Experience Excellence (CEE) programme. 

In that time, over 70,000 consumers have been interviewed, 1000+ brands have been measured across 13 different sectors – providing over 1.2 million customer evaluations to support our expertise in customer experience best practice.

2016 UK Customer Experience Excellence Analysis

Top 10 UK Leading Customer Brands

UK customer experience improves for the first time in three years

Customer experience in the UK has improved for the first time in three years, according to new research published today by KPMG Nunwood.

The firm surveyed 10,000 consumers about UK brands, revealing substantial progress in the quality of experience companies provide.

FULL PRESS RELEASE

Download the report today

Download the 2016 UK Customer Experience Excellence Analysis

GO APE - THE CUSTOMER FOCUS AWARD WINNER 2015  

Of the winner, our judges said:

“Go Ape go the extra mile when it comes to Customer Focus -  they demonstrate strong ethics, excellent financials, continued innovation and a high level of commitment to delivering great experiences for their customers, or rather adventurous Apes!"

Go Ape

The KPMG Customer Focus Award

See the criteria for this category, its judges and those shortlisted for it this year.

SEE THE CATEGORY

Meet KPMG and the finalists this November

Drive your business with KPMG and +350 companies at this year's Awards ceremony. 

BOOK MY PLACE

ENTRIES NOW OPEN

How will you tell your success story? 

Start your entry​​​​​​​

Entry Deadline: 19th May

Branding Opportunities

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Watch this year's ceremony highlights

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SPONSORS

Headline sponsor

LLoyds

Award sponsor

Amazon

AWARD SPONSOR

The Grichan Partnership

Award Sponsor

Howard Kennedy

Award Sponsor

Inflexion

Award Sponsor

KPMG

Award Sponsor

QBE Business Insurance

Award Sponsor

Samsung

Award Sponsor

Smith & Williamson

Award Sponsor

Von

Awards supplement provided by

Awards supplement provided by The Times

Official Partner

Charities Aid Foundation

Official Partner

Innovate UK

Official Partner

Keys Concierge