Are you delivering the most amazing service to your customers both on and off line?
Can you show significant improvement in the service to your customers following the introduction of an innovation?
Celebrating organisations that deliver outstanding service to their customers, this award recognises businesses that, firstly, demonstrate the link between excellent customer service, improved profitability and/or value to the bottom line.
And secondly, where innovative customer experience enables organisations to outperform their competitors and take advantage of technology while achieving industry leading employee engagement. Judges will look at how the customer strategy together with its operational implementation has helped to improve the commercial performance.
Singular, multi/omni-channel customer service includes: online from a desktop or mobile device, by telephone, in a bricks and mortar environment or face-to-face service.