The Transformational Change of the Year
Open to any organisation operating in the public, private or third sector, this award celebrates those that have achieved a step change in commercial performance and delivery by embracing and adapting new technologies, processes, and philosophies. Recognising enterprises that have successfully re-focused, re-structured or strategically re-aligned, judges will look for evidence of how they have enhanced the citizen or customer experience; achieved more for less; engaged staff at all levels in the strategic vision and implementation of new systems and technologies; and embedded cultural change.
Assessed in context of organisation type and sector, the winner of this award will demonstrate the greatest impact from transformational change through excellence in the following key areas:
- Customer / citizen service
- Staff engagement
- Financial performance
- Innovation & implementation
- Leadership & management
- Expansion of services, reach or profile
- Sustainability & CSR
Scoring
While each entry form has been tailored to each category, they have been designed to draw out achievements in seven core areas. Scoring for these core areas are weighted according to the criteria for each category. For each entry in the Transformational Change of the Year category, judges will compare the extent to which each candidate has demonstrated excellence in the following core areas:
Core criteria Proportion of overall score
Growth 15%
Innovation 15%
Engagement – staff 15%
Engagement – customer 15%
Leadership 15%
Ethics 10%
Financial performance 15%
Judging
All entries for a National Business Award are initially scored by a short-listing panel of up to 3 independent judges, with the highest scoring candidates selected as finalists. In the event of a tie, the chair of judges may contact each candidate for further information to help the short-listing panel determine which makes the final cut. All finalists are then invited to present live to a panel of judges who will determine an overall winner based on the entry form, the presentation and responses to the judges’ questions.
The judging panel selected for the Transformational Change of the Year Award will comprise up to five peers with experience and expertise specifically related to this category. Judging panels typically include a specialist editor or journalist, head of a relevant network or trade association, a senior consultant specialising in this area, someone who invests in or funds enterprises, and a previous winner in this category.
