The Lloyds Bank - National Business Awards UK 2017   

 

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The Customer Focus Award

Celebrating those organisations demonstrating the link between customer service and profit, the Customer Focus Award recognises those constantly striving to exceed customer expectations, industry leading standards of service, and innovation around customer experience. Judges will look at how the organisation measures customer satisfaction, how effectively complaints are dealt with, and how customer service has improved commercial performance. Open to all organisations in the public, private and third sectors, this Award will go to the organisation that can best demonstrate how its customer service strategy contributed to: 

Open to all organisations in the public, private and third sectors, this Award will go to the organisation that can best demonstrate how its customer service strategy contributed to: 

•    Increased growth or market share 
•    Improved financial performance 
•    Embedded ethical or sustainable practice 
•    Enhanced customer delivery and engagement 
•    More effective leadership and management 
•    More engaged and motivated staff 
•    Optimised innovation and improved operational excellence

Core criteria Proportion of overall score 

Growth 10% 
Innovation 15% 
Staff engagement 15% 
Customer service 25%
Leadership 15% 
Ethics 10%
Financial performance 10%

This year's judges

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4 Results

Previous winners

DPD UK - The KPMG Customer Focus Award winner 2016

DPD UK are a terrific team and are cleverly doing what’s best for the customer through exceptional service, competitive differentiation and highly engaged people - enabling DPD to buck trends and achieve strong.”

About this award

Celebrating those organisations demonstrating the link between customer service and profit, the KPMG Customer Focus Award recognises those constantly striving to exceed customer expectations, industry leading standards of service, and innovation around customer experience.
Download the 2016 UK Customer Experience Excellence Analysis today

 

 

Entries for 2017 are now closed

 

 

 

Why enter? 

Find out more on how entering and being shortlisted highlights your business achievements a national audience.

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SPONSORS

Headline sponsor

LLoyds

Award sponsor

Amazon

Award Sponsor

Keys Concierge

AWARD SPONSOR

The Grichan Partnership

Award Sponsor

Howard Kennedy

Award Sponsor

Inflexion

Award Sponsor

Samsung

Award Sponsor

Smith & Williamson

Award Sponsor

Von

Sponsor

BA

Awards supplement provided by

Awards supplement provided by The Times

Official Partner

bsi

 

Official Partner

Charities Aid Foundation

Official Partner

The Supper Club

Official Partner

Comma Group

Official Partner

The Supper Club